FAQs
Frequently Asked Questions - The Dazzle
1. Where are your shirt made? Our SweatShirt, Hoodies are designed and crafted with pride in Pakistan. Every pair is a product of local craftsmanship, combining traditional methods with modern aesthetics.
2. Do you offer free delivery? Yes, we offer free delivery across Pakistan for orders over Rs. 2500. For orders below this amount, a delivery fee of Rs. 250 applies. International shipping rates vary, so please contact our customer care team for detailed information on delivery charges to your specific location.
3. How can I pay for my order? We accept various payment methods, including Credit/Debit Cards, Bank Transfers, and Cash on Delivery. Please complete Bank Transfers within 24 hours of placing your order to avoid delays. Note that for international orders, payment must be made in advance as Cash on Delivery is not available.
4. I am having trouble using the website. What should I do? Ensure you are using the latest version of your operating system and browser. Clearing your browser’s cookies and cache may solve the issue. If problems persist, contact our support team with details such as browser type, device used, and any error messages you are receiving.
5. What size should I order? Our detailed size chart can help you determine the best fit. It's accessible via the product descriptions on our website. If in doubt, we recommend choosing a size larger to ensure comfort.
6. When will I receive my order? Orders are dispatched within 2 working days and typically arrive within 3 to 5 working days in Pakistan. International orders may take 7 to 10 days. You will receive tracking information by email once your order has been shipped.
7. Where is my order? Orders are dispatched within 2 working days. If your order is delayed beyond the delivery estimate, please contact our customer care team for assistance.
8. Can I make changes to my order? Once placed, it’s challenging to modify your order as our fulfillment process begins immediately. However, you can contact us as soon as possible to see if changes are feasible. If it’s too late for modifications, you may return or exchange items once received.
9. What if I don't like the items received? We offer a 10-day return and exchange policy. If you’re not satisfied with your purchase for any reason, contact our customer support with your order details, and we’ll guide you through the process.
10. What if there's a problem with my item(s)? We apologize for any issues with your order. Please contact us within 10 days of receipt with your order number and details of the problem, and we will resolve it promptly.
11. How do I return my order? Returns should be sent to our main outlet in Lahore. Customers are responsible for return shipping costs unless the item is defective. Contact our support team for detailed return instructions.
- Returning Address:
- The Dazzle, Store D Ground, Faisalabad, Punjab 37000.
12. When will I receive my refund? Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7 to 10 working days. Please note that it may take additional time for your bank to process the refund.
13. Can I exchange my item? Yes, items can be exchanged within 10 days of receipt, provided they are unworn, undamaged, and with the original packaging. Make sure to have your invoice or order number handy during the exchange.
Any Other Questions? Feel free to reach out to us at support@thedazzle88@gmail.com or call us at +92 3058666998 for any further assistance.